Accessibility FAQs

As part of our accessibility services, we engage with you at every stage of your website project, starting from domain acquisition and hosting to developing a wireframe, designing the UI/UX, integrating with your selected platform, adding content, and conducting both automated and manual audits for accessibility verification. After making the site live, we generate a VPAT and optimize the website for improved performance. For additional information, please refer to our Accessibility FAQs at the bottom, and don’t hesitate to reach out if you have any questions regarding our accessibility services or this Accessibility FAQs page.

Yes. WCAG is applicable to mobile apps. WCAG applies to digital information like text, images, audio, videos, and code or markup. This is one of the most common questions in our Accessibility FAQs, because many clients think accessibility is only for websites. In reality, the same WCAG success criteria apply to both Android and iOS apps.

Accessibility statements may be legally required depending on your region. Beyond that, accessibility statements clearly communicate to users the state of your content’s accessibility, provide users with a way to get in touch with any accessibility issues, and show that you care about them. For this reason, we highly recommend including an accessibility statement. We provide accessibility statement freely as part of our accessibility services.

VPAT compliance is 100% necessary should you wish to enter into a contract with a federal agency that requires Section 508 compliance. However, other organizations and businesses can demonstrate their dedication and commitment to web accessibility by filling out a VPAT, as well. We cover this point in our Accessibility FAQs because a clear VPAT often helps you win trust with government and enterprise clients.

On average, ADA compliance services costs will vary depending on your website size, current compliance, and more. Making your website accessible comes down 1) an audit and 2) remediation. An accessibility audit is where one or more technical experts manually examine your website and looks for accessibility issues under WCAG 2.2 AA. Remediation is where someone implements the necessary changes so that your website complies with WCAG 2.2 AA. If your website has less to audit/fix, your quote will be lower. Conversely, if your website contains a swamp of accessibility issues, the price will increase. There are several factors that determine your price. You can contact us for any accessibility services you want.

1) The current state of the website?

• Number of unique pages/layouts
• Is this a complete makeover situation or just a few fixes here and there?
• Do third-party integrations need to be replaced?

2) How interactive and dynamic a website is?

• Does it have forms?
• Is registration required?
• Is there a checkout?
• Are live, real-time elements in play?

3) How much manual work is involved?

• How many images need alt text added?
• How much media needs text transcripts and/or closed captioning?
• Do PDFs need to be remediated or converted into web pages?

• Increased website traffic: Businesses need to realize that an accessible website will provide equal access to those with physical deformities, cognitive impairments, and ordinary people. So by letting everyone visit and use their site, their traffic rates naturally increase with time.
• Reduced risk of legal complications: With the high and more challenging legal requirements regarding web accessibility, optimizing your site for people with disabilities makes good business sense. Ensuring your site meets your industry’s specific accessibility standards reduces the risks of facing legal complications and possible prosecution.
• Better Usability: Our Web accessibility services not only makes your website accessible by disabled users but also improves your website's overall usability and user experience.
• Improved website SEO: Everyone knows how getting a high SERP ranking helps improve your website’s online visibility. And with SEO goals and web accessibility methods being pretty much aligned, your accessible web design kills two birds with one stone!
• Improves your brand reputation: Another benefit of an accessible website is that it helps build your brand’s reputation. And if you wonder why and how, it is mainly because having a website that everyone cannot access is equivalent to telling your visitors to stay away!
• Better user journey leading to more conversions: An accessible website streamlines your visitors’ journey by guiding them to find what they are looking for while maintaining an optimal user experience.

The contrast between colors or backgrounds is more important than which colors your design uses. Also, color alone should not be used to convey information. Avoid flashing elements with saturated reds. You can generate an accessible color palette in seconds. Take the mystery out of accessibility with a simple color palette generator that does the heavy lifting for you. As part of our accessibility services, we analyze color contrast ratio and design layout using Figma or Adobe XD.

WCAG 2.0 came first and set the base rules for accessible content. WCAG 2.1 added new success criteria mainly for mobile users, low vision users and people with cognitive difficulties. WCAG 2.2 is the latest version and adds a few more criteria, such as easier focus visibility and simpler authentication. When we build your website, we follow WCAG 2.2 AA, so your site stays compliant with the most current standard. You can read more about our approach on our accessibility services page.

The time depends on the size of your website and how many unique page layouts it has. A small website with a few templates can be audited in a short time, while a large website with many dynamic pages, forms and media takes longer. We first review your site, then share a clear timeline before we start. Every accessibility audit we do includes both automated testing and manual checks with screen readers like JAWS, NVDA, VoiceOver and TalkBack.

In most cases we can fix your existing website without a full rebuild. We audit the current site, list all the issues, and then remediate them so the site meets WCAG 2.2 AA. A complete rebuild is only needed when the site is very old or built in a way that cannot support accessibility. We will always tell you the honest option that saves your time and cost. Feel free to contact us to discuss your website.

Yes. PDFs, Word documents and presentations are part of your digital content, so they must also be accessible. This means proper reading order, tags, headings, alt text for images and correct table structure. As part of our accessibility services, we can remediate your existing PDFs or convert them into accessible web pages, whichever suits your need better.

Yes. Accessibility is not a one-time task, because new content and new features can bring new issues. After we make your website compliant, we can continue to monitor it, test new pages, and keep your VPAT and accessibility statement up to date. This ongoing support gives you peace of mind that your website stays accessible over time.

The WordPress admin and the default block themes are reasonably good, and the project has an accessibility coding standard. Your public site is another matter: the theme, the page builder, the plugins and the content decide whether a visitor using a screen reader can actually use it. That is what a WordPress accessibility audit measures.

Most sites are remediated in place. We fix the theme templates, the block patterns and the plugin output your site already uses, so your design and your content stay exactly as they are. A rebuild is only worth suggesting when the theme is abandoned, or when a page builder has produced markup that cannot be repaired without touching every page.

Yes. Page builders can reach WCAG 2.2 AA, but not by accident. It takes correct widget choices, custom HTML tags where the builder offers them, corrected heading levels, added ARIA where a widget offers no setting, and a small amount of theme-level CSS and JavaScript for focus and motion. We tell you honestly when a particular widget cannot be repaired and what to use instead.

No. A toolbar that changes font size and colours does not turn a div into a button, label a form field, manage focus in your pop-up or write meaningful alternative text. Overlays are one reason many sites still receive demand letters after paying for “compliance”. Our own free plugins are different in kind: they replace a broken component with a correct one rather than painting over it.

Yes. WooCommerce is where the highest risk sits, because a blocked checkout is the easiest failure for a claimant to demonstrate and the most expensive for you. We test the whole path: product page, variation selection, cart updates, coupons, address forms, payment step and order confirmation, with a keyboard and with screen readers.

A written audit report with screenshots, severity, WCAG 2.2 references and the fix for every issue; the remediated theme and plugin code; a re-test after the changes; an honest accessibility statement for your footer; and a VPAT where a buyer asks for one.

Sites drift. A plugin update, a new landing page or an image posted without alternative text can undo careful work in a week. We provide a short written rule set for your editors, and offer monitoring and maintenance so regressions are caught before a visitor meets them.

Testing is carried out by a DHS Trusted Tester on accessibility, working with IAAP-certified colleagues. We test by hand with JAWS, NVDA, VoiceOver and TalkBack, keyboard only, at 200% and 400% zoom, with the Colour Contrast Analyser, and use Deque axe, Lighthouse and WAVE only as a first pass. Automated tools alone catch a small share of real barriers.