Silverride Accessibility Audit
Redesign Silverride website to modern and WCAG Compliant accessible website using Ananyoo theme.
This Silverride accessibility audit and WCAG 2.1 AA remediation covered the website of a United States transportation service providing accessible, assisted rides for older adults and people with disabilities.
For an accessible-transport service, the riders are precisely the people most likely to use assistive technology. If booking a ride, managing a trip or contacting the service is not accessible, the website fails the very riders it was built to serve.
Table of Contents
Why accessibility is essential for an accessible-transport service
A transportation service’s website in the United States is a place of public accommodation under the Americans with Disabilities Act (ADA) Title III, and WCAG 2.1 Level AA is the working standard. For a service built for older and disabled riders the case is absolute: the booking experience must be flawlessly usable, or it contradicts the service’s entire purpose.
Scope and standard
Our Silverride accessibility audit assessed the site against WCAG 2.1 Level AA, mapped to ADA Title III, across the journeys that matter: ride booking and scheduling, account and trip management, service and pricing information, and contact — with close attention to the needs of older and disabled users.
How we ran the Silverride accessibility audit
- Screen-reader testing with JAWS and NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android
- Automated audits with Deque axe, Google Lighthouse and WAVE
- Keyboard-only operation of every step, with attention to focus order and a clearly visible focus indicator
- Colour-contrast analysis, plus 400% zoom and reflow testing for low-vision users
What accessibility means on each part of the site
Because Silverride serves older and disabled riders, our Silverride accessibility audit focused on the parts they depend on:
- Ride booking and scheduling need labelled fields, announced errors and a keyboard-operable path, so booking never depends on sight or a mouse.
- Trip and account management need clear, operable controls and status announced to assistive technology.
- Service and pricing information must be real text with a clear heading structure.
- Contact options need accessible forms and clearly labelled phone and email links.
- Navigation and content need large touch targets, visible focus, strong colour contrast and clean reflow at high zoom — important for older users.
Outcome
This Silverride accessibility audit, combining manual and automated testing with remediation, brought the site into line with WCAG 2.1 AA expectations, so people using a screen reader or a keyboard can use it without barriers. Every fix was verified with assistive technology rather than assumed from an automated pass, so the result holds up in real use.