D.C. Teachers’ Federal Credit Union Accessibility Audit
Web Accessibility Remediation for D.C. Teachers' Federal Credit Union website to make it conforms with the WCAG technical standards and comply with the ADA.
This D.C. Teachers’ Federal Credit Union accessibility audit and WCAG 2.1 AA remediation covered the website of a member-owned financial institution serving educators and their families in the Washington, D.C. area.
A credit-union site carries real financial tasks: checking rates, applying for membership or a loan, finding services and reaching online banking. Each is an interactive journey, and for a member using a screen reader or a keyboard, the accessibility of those journeys decides whether they can bank independently.
Table of Contents
Why accessibility is critical for a credit union
Financial services is among the most frequently litigated sectors in United States web-accessibility law. Under the Americans with Disabilities Act (ADA) Title III, a financial institution’s digital services are treated as a place of public accommodation, and courts have repeatedly used WCAG 2.1 Level AA as the working standard. For a member-owned credit union the duty also runs to its members: a loan application a blind member cannot complete, or a rate table a keyboard user cannot read, excludes exactly the people it exists to serve.
Scope and standard
Our D.C. Teachers’ Federal Credit Union accessibility audit assessed the site against WCAG 2.1 Level AA, mapped to ADA Title III, across the journeys that matter for a credit union: rates and product pages, membership and loan application forms, the route to online banking, calculators, and contact and locations.
How we ran the D.C. Teachers’ Federal Credit Union accessibility audit
- Screen-reader testing with JAWS and NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android
- Automated audits with Deque axe, Google Lighthouse and WAVE
- Keyboard-only operation of every step, with attention to focus order and a clearly visible focus indicator
- Colour-contrast analysis, plus 400% zoom and reflow testing for low-vision users
What accessibility means on each part of the site
Because D.C. Teachers’ Federal Credit Union is built around financial tasks, our D.C. Teachers’ Federal Credit Union accessibility audit focused on what members use:
- Membership and loan application forms need programmatic labels, clear instructions and announced errors, so applying is open to every member.
- Rate and product tables need correct table semantics, so rows and columns stay meaningful to a screen-reader user.
- The route to online banking needs visible focus and keyboard-operable controls.
- Calculators need labelled inputs and results announced to assistive technology.
- Navigation, locations and content need sufficient contrast, visible focus and clean reflow at high zoom.
Outcome
This D.C. Teachers’ Federal Credit Union accessibility audit, combining manual and automated testing with remediation, brought the site into line with WCAG 2.1 AA expectations, so people using a screen reader or a keyboard can use it without barriers. Every fix was verified with assistive technology rather than assumed from an automated pass, so the result holds up in real use.