SkinSpirit Accessibility Audit
Web Accessibility Remediation for SkinSpirit website to make it conforms with the WCAG technical standards and comply with the ADA.
This SkinSpirit accessibility audit and WCAG 2.1 AA remediation covered the website of a United States medical-spa group offering skincare and aesthetic treatments across many locations.
A medical-spa site helps people learn about treatments, find a location and book an appointment — through service pages, location finders and booking forms. For a visitor using a screen reader or a keyboard, the accessibility of that information and those forms decides whether they can book care.
Table of Contents
Why accessibility matters for a healthcare provider
A healthcare provider’s website in the United States is a place of public accommodation under the Americans with Disabilities Act (ADA) Title III, and WCAG 2.1 Level AA is the standard courts and regulators apply. For SkinSpirit the stakes are personal: an appointment request a screen-reader user cannot complete, or service and safety information a keyboard user cannot reach, turns away a patient at the moment they are seeking care.
Scope and standard
Our SkinSpirit accessibility audit assessed the Webflow site against WCAG 2.1 Level AA, mapped to ADA Title III, across the journeys that matter: treatment and service pages, the location finder, appointment booking and contact forms, pricing and membership content, and navigation.
How we ran the SkinSpirit accessibility audit
- Screen-reader testing with JAWS and NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android
- Automated audits with Deque axe, Google Lighthouse and WAVE
- Keyboard-only operation of every step, with attention to focus order and a clearly visible focus indicator
- Colour-contrast analysis, plus 400% zoom and reflow testing for low-vision users
What accessibility means on each part of the site
Because SkinSpirit is a patient-facing healthcare site, our SkinSpirit accessibility audit focused on the parts a patient relies on:
- Treatment and service pages need a clear heading structure and readable text, so a patient understands options without relying on layout.
- The location finder needs keyboard-operable controls and results in text, not by map alone.
- Appointment booking and contact forms need programmatic labels, clear instructions and announced errors, so booking never depends on sight or a mouse.
- Pricing, membership and policy content must be real text rather than images.
- Navigation and content need visible focus, sufficient contrast and clean reflow at high zoom.
Outcome
This SkinSpirit accessibility audit, combining manual and automated testing with remediation, brought the site into line with WCAG 2.1 AA and ADA Title III expectations, so people using a screen reader or a keyboard can use it without barriers. Every fix was verified with assistive technology rather than assumed from an automated pass.