Sukhi’s Accessibility Audit
Web Accessibility Remediation for Sukhi's website to make it conforms with the WCAG technical standards and comply with the ADA.
This Sukhi’s accessibility audit and WCAG 2.1 AA remediation covered the online home of a much-loved Indian-foods brand, known for its sauces, marinades, chutneys and ready meals sold both direct and through grocery stores across the United States.
A food brand like this does two things online: it sells direct, and it helps customers find its products in nearby shops. Both run on interactive parts — product pages, cart and checkout, and a store locator — and for a customer using a screen reader or a keyboard, the accessibility of those parts decides whether they can buy or even find the food.
Table of Contents
Why accessibility is critical for an online store
E-commerce is one of the most active areas of United States web-accessibility law. Under the Americans with Disabilities Act (ADA) Title III, an online store is treated as a place of public accommodation, and courts and settlements have repeatedly pointed to WCAG 2.1 Level AA as the working standard for an accessible shop. For a food brand the practical cost is plain: recipe, ingredient or heat detail trapped in images, a store locator that works by map alone, or product pages a screen reader cannot read, or a checkout that traps keyboard focus, quietly turn away a customer who simply wanted to order.
Scope and standard
Our Sukhi’s accessibility audit assessed the site against WCAG 2.1 Level AA, mapped to ADA Title III, across the journeys that matter for a food brand: the product and recipe pages, ingredient and allergen detail, the cart and checkout, the store locator, and search and navigation.
How we ran the Sukhi’s accessibility audit
- Screen-reader testing with JAWS and NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android
- Automated audits with Deque axe, Google Lighthouse and WAVE
- Keyboard-only operation of every step, with attention to focus order and a clearly visible focus indicator
- Colour-contrast analysis, plus 400% zoom and reflow testing for low-vision users
What accessibility means on each part of the site
Because Sukhi’s both sells and points customers to shops, our Sukhi’s accessibility audit focused on the parts that most affect a customer:
- Product and recipe pages need names, ingredients and prices in text, with labelled “add to cart” controls, so a screen-reader user can choose with confidence.
- Allergen and ingredient information must be real text rather than an image, so customers with dietary needs can rely on it.
- The store locator needs keyboard-operable controls and results available in text, not by map alone, so a customer can find Sukhi’s nearby.
- The cart and checkout need labelled fields, announced errors and a focus order that never traps the keyboard, because this is where the order is completed.
- Search, navigation and content need visible focus, sufficient colour contrast and clean reflow at high zoom.
Outcome
This Sukhi’s accessibility audit, combining manual and automated testing with remediation, brought the brand’s product pages, store locator and checkout into line with WCAG 2.1 AA and ADA Title III expectations, so a customer using a screen reader or a keyboard can read ingredients, find a shop and order without barriers. Because allergen detail and ordering matter, every fix was verified with assistive technology rather than assumed from an automated pass.