Diablo Valley Technical Services Accessibility Audit
Redesign Diablo Valley Technical Services website to modern and WCAG Compliant accessible website using Ananyoo theme.
This Diablo Valley Technical Services accessibility audit and WCAG 2.1 AA remediation covered the website of a United States technology-services company offering IT and technical support to businesses.
A services website works when a prospect can read what is offered and get in touch. For a visitor using a screen reader or a keyboard, the accessibility of that content and the contact forms decides whether the company wins the enquiry.
Table of Contents
Why accessibility matters for a services website
Software and SaaS companies are not exempt from accessibility expectations. In the United States a company’s digital services are treated as a place of public accommodation under the Americans with Disabilities Act (ADA) Title III, and WCAG 2.1 Level AA is the standard, and for a product company it applies twice over — to the public marketing site and to the application itself. A sign-up or demo form a screen-reader user cannot complete, or a product UI a keyboard user cannot operate, shuts paying customers and their own users out.
Scope and standard
Our Diablo Valley Technical Services accessibility audit assessed the site against WCAG 2.1 Level AA, mapped to ADA Title III, across the journeys that matter: service and solution pages, the about content, contact and quote-request forms, and navigation.
How we ran the Diablo Valley Technical Services accessibility audit
- Screen-reader testing with JAWS and NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android
- Automated audits with Deque axe, Google Lighthouse and WAVE
- Keyboard-only operation of every step, with attention to focus order and a clearly visible focus indicator
- Colour-contrast analysis, plus 400% zoom and reflow testing for low-vision users
What accessibility means on each part of the site
Because Diablo Valley Technical Services is a product-led site, our Diablo Valley Technical Services accessibility audit focused on the marketing site and the path into the product:
- Feature, solution and pricing pages need a clear heading structure and readable text, so a screen-reader user can evaluate the product.
- Sign-up, login and demo-request forms need programmatic labels, clear instructions and announced errors, so getting started never depends on sight or a mouse.
- Any interactive demo or product UI needs keyboard operability, managed focus and names and states that assistive technology can read.
- Documentation and support content needs correct heading levels, readable code or examples, and link names that make sense out of context.
- Navigation and content need visible focus, sufficient colour contrast and clean reflow at 400% zoom.
Outcome
This Diablo Valley Technical Services accessibility audit, combining manual and automated testing with remediation, brought the site into line with WCAG 2.1 AA expectations, so people using a screen reader or a keyboard can use it without barriers. Every fix was verified with assistive technology rather than assumed from an automated pass, so the result holds up in real use.